“During an outage, OC Transpo’s customer service team is actively ready to assist customers and direct them to the alternative options that are available. We do this through social media, SMS and on location support.”
Rideau Transit Maintenance (RTM), an affiliate of Stage 1 LRT builder Rideau Transit Group, is in charge of maintaining the rail system, but Scrimgeour said those companies don’t provide Transpo’s fare system.
Transpo’s fare gates and machines are supplied by Scheidt & Bachmann.
The vendor was “working diligently to provide a solution” to the problems with the ticket machines, Scrimgeour said.
“The contract with our fare systems supplier guarantees revenue and therefore, they are responsible for any lost revenue,” he said.
Transpo will need that money, even if it’s a significantly reduced amount compared to what a pre-pandemic business day would normally see.
Municipal governments, especially those running transit systems, are in a revenue crunch.
The severely reduced ridership during the pandemic has Transpo and other public transit agencies in Ontario relying on the upper governments to backstop operation budgets through March.
Transpo management will soon bring a plan to the transit commission to mitigate a huge budget deficit if the governments don’t provide funding for the rest of 2021. In the worst-case scenario, the transit agency would have to reduce service to save money.
Meanwhile, Transpo has been promoting more ways for customers to easily buy fares with payment cards.
This content was originally published here.